Privacy policy

Last updated: November 4, 2026

At Madeleine, we respect your privacy and take care of the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. What We Collect

Personal Information: Your name, email address, shipping and billing address, and phone number.
Payment Information: Payment details are processed securely by our payment providers. We never store your full card details.
Order History: Information about products you have purchased, returned, or exchanged.
Browsing Information: Pages visited, device and browser type, and similar details collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and ship your orders, and handle returns and exchanges.
Respond to your questions and provide customer support.
Send order updates and promotional emails if you have opted in.
Improve our website, products, and services.
Prevent fraud and maintain the security of our store.

3. Cookies

We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our website.

You can disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information.
We share information only with trusted service providers who help us operate our store, including our e-commerce platform, payment processors, shipping carriers, returns and exchanges providers, and email service providers.
These providers may use your information only to perform services on our behalf.
We may also disclose information when required by law or when necessary to protect our rights and customers.

5. Your Privacy Rights

Depending on where you live, you may have the right to:

Access your personal information.
Request corrections or updates to your personal information.
Request deletion of your personal information.
Opt out of marketing emails at any time by clicking the "Unsubscribe" link included in our emails.
Exercise additional privacy rights available under applicable local laws.

To make a privacy-related request, contact us at sales@madeleinekids.com.

6. Data Security

We use reasonable measures to protect your personal information. However, no method of online transmission or electronic storage is completely secure.